Tradesmen International, Inc. Bilingual Support Center Associate - REMOTE in LAS VEGAS, Nevada
* Looking for a Bilingual (English and Spanish) remote worker that resides in a state with Pacific Time Zone - do not apply if you do not meet these qualifications.*
The Support Center Associate (SCA) is a part of the Field Support Center (FSC) Team. The FSC Team provides administrative support to the local Field Offices and creates solid working relationships with its clients, who are primarily internal employees, but also external clients and skilled trade workers. SCAs are a centralized team of resources that contribute to the company’s objectives by helping to maximize profitability by executing certain administrative tasks on behalf of the field offices, to allow the field office employees to focus on key priorities such as selling, filling orders, and safety. These tasks may include handling incoming calls, portions of the payroll and invoicing process, client profile management, general customer service, and other initiatives. SCAs are responsible for elevating Tradesmen International’s brand through their interactions with employees and clients. SCAs are expected to leverage available resources to complete assigned responsibilities in required volumes and turn-around times. SCAs are responsible for following all established processes/procedures, delivering exceptional employee and client experiences, and providing a positive and customer service-based approach when working with Tradesmen’s Field Offices. This position reports to a Support Center Supervisor.
Duties & Responsibilites:
Employee Support - Develop relationships by assisting employees with questions, profile updates, and issue resolution or directing them to the appropriate resource, while creating a world-class employee experience.
Client Support – Ensure positive client experience through high quality service and communication. Ensure accurate and complete record keeping of the client profile including necessary documentation, paperwork, and certifications.
Field Office Support – Create a positive client experience for our offices, ensure consistent communication and follow-up through updates, reporting, and check-ins as needed.
Problem Solve – Leverage available data and reporting to ensure effort and outcomes are closely aligned, evaluate progress and use appropriate urgency to escalate challenges or barriers, research and present solutions.
Innovation – Evaluate processes and procedures in order to increase efficiency and automate tasks where possible.
Other duties as assigned
Objectives, Key Performance Indicators, and Metrics include:
Quality of work – successfully completing all assigned tasks timely. Metric: work queue reporting and audits.
Quality of process – adherence to departmental processes and procedures. Metric: tool usage and results audit.
Quality of partnership – ensure client satisfaction and strategic support. Metrics: call satisfaction survey and field office satisfaction survey
Qualifications & Requirements:
Prior administrative assistant/receptionist and/or call center experience preferred.
Strong communication skills, written and verbal
Ability to multi-task
Organization and prioritization skills
Thrives in fast-paced, high-volume, and variable work environment
Excels and is passionate about creating exceptional client and employee experiences
Persistent, able to push through challenges and adversity
Capable of learning new processes and systems quickly
Adaptable and open to a dynamic and evolving work environment
Good computer skills with experience in standard office programs
Exceptional work-ethic, personal drive, and self-motivated in order to work with limited in person supervision
Regular and predictable attendance
About Tradesmen International, LLC:
Tradesmen International is recognized across North America as the construction industry's premier source for high-caliber skilled tradespeople. We have more than 150 office locations and are proud to employ a team of over 10,000 office, service, and craft professionals. We are looking for a demonstrated leader who can work collaboratively to support the company’s continued growth. This position is located at the Corporate Headquarters in Macedonia, OH, which is a suburb of Cleveland.
Our company is full of success stories where our people embrace game-changing challenges and are rewarded with excellent advancement opportunities. We have a fun and winning culture.
Tradesmen International is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. We offer a collaborative, innovative, achievement focused culture with unique opportunities for growth in a global company and we evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Tradesmen is rapidly growing and was purchased by Blackstone Private Equity in February 2017.
About The Blackstone Group:
The Blackstone Group is a leading global alternative asset manager and provider of financial advisory services. It is one of the largest independent alternative asset managers in the world. Its alternative asset management businesses include the management of corporate private equity funds, real estate opportunity funds, funds of hedge funds, mezzanine funds, senior debt funds, proprietary hedge funds and closed-end mutual funds.
Total Rewards package includes competitive pay with annual incentive potential. Benefits include 401k Retirement Savings Plan, paid vacation and holidays, medical, dental, short-term disability, and voluntary supplemental life insurance.
Posted Date 1 week ago (5/19/2023 3:32 PM)
Req ID 2023-334364
Location US-NV-LAS VEGAS
Employment Type Regular Full-Time